Ordering and Shipping Policy

Thank you for visiting Chasing Mammoths (“we, “our,” “us”). This policy explains our commitment to our visitors and customers (“purchaser,” “buyer,” “you,” “your”, “they”, “their”). By placing an order on our website (“site”), the buyer acknowledges and accepts the policy listed on this page and any other throughout our website.

Product Information and Accuracy

While we strive to accurately represent each product, reflective surfaces are difficult to photograph. Raw gold varies in shape, color, and hue, and might slightly differ from the image shown or appear different on individual screens. All measurements are approximate, and weights can vary as much as .05 grams. All goods and services are provided “as is.”  

Ordering

All sales are final and signified complete through your payment confirmation, though we reserve the right to decline and refund any order at any time. By placing an order, the buyer acknowledges and accepts the policy listed on this page and any other throughout our website, as well as authorizes us to charge the selected payment method for the total amount displayed. Destination-based taxes or fees may additionally apply and are the customer’s responsibility. See “Taxes” for more information.

Custom and Special Orders

Custom designs may be subject to a non-refundable deposit. These items, as well as engraved, stamped, or further personalized items, are all final sale and cannot be returned or refunded.

Order Confirmation

If 24 hours has passed and you have not received your order confirmation email, please check your spam folder before contacting us for an additional copy. 

Order Changes
Customers are responsible for providing complete and accurate information at checkout. We are not always able to accommodate changes after your order is placed; however, if corrections, changes, or cancellations are required, please email admin@chasingmammoths.com as soon as possible, and we will do our best to assist. 

Pricing
Our prices follow the current market value of gold. We do not offer discounts or price adjustments for any reason. All promotions are null and void.   

Taxes

Responsibility of destination-based taxes, duties, fees, or tariffs rests with the buyer. We can not predict or refund any charges enforced by customs or other government agencies. Should the buyer refuse to pay any taxes, duties, fees, or tariffs implemented by a government agency, we will not issue a refund for the purchase.    

Shipping

All orders are shipped in unbranded or USPS boxes/envelopes for safety and discretion. All orders are insured through the carrier, and domestic orders require signature upon delivery. Once the carrier receives the package, title and risk are transferred to the buyer, and the package is beyond our control. We are not responsible for delays, theft, or damage after the carrier scan shows acceptance.  

Delivery

Nugget jewelry, Story Rings, and Small Batch Specials will ship the fastest, as their stock is on hand. Other items like rings, chains, bracelets, personalized, or custom items are typically made-to-order and can require more time to craft. To process your order, please allow us 14 days from placing your order. If you’re concerned about lead time, feel free to reach out to us. Any estimated completion dates are provided in good faith, but are not guaranteed.

We make drops to the Post Office at least twice a week, but shipping from Alaska can be quite the adventure. Mail in Skagway is heavily weather dependent, and may take several days just to leave town. If you haven’t heard from us or received an email notifying you of your shipment after 14 days from purchase, feel free to contact us via email admin@chasingmammoths.com. 

Tracking

When your shipping label is created, you’ll receive an email notice with a USPS tracking number. If you haven’t heard from us or received an email notifying you of your shipment after 14 days from purchase, feel free to contact us via email admin@chasingmammoths.com. 

We are subject to the same shipping information you have. If you are concerned about the status of your package, please contact USPS or your local carrier.

International Shipping

All international orders are subject to the destination’s local taxes, duties, fees, or tariffs and will be collected by the destination carrier upon pickup. Please review our policy regarding taxes. All subsequent shipping policies apply to international orders. Please be aware that tracking information is limited once the package leaves the US. Please contact your local carrier for further information regarding their policy of fees and delivery. We can not guarantee your carrier will contact you for pickup when your package arrives.

Claim

All orders are insured through the carrier, and domestic orders require signature upon delivery. Once the carrier receives the package, title and risk are transferred to the buyer, and the package is beyond our control. Chasing Mammoths is not responsible for packages delayed, lost, damaged, missing, or stolen after the carrier scan shows acceptance. In the event a package is delayed, lost, damaged, missing, or stolen, responsibility to file a claim with USPS or local post rests with the customer and Chasing Mammoths will assist and provide documentation. We do not issue refunds or replacements directly for delayed, lost, damaged, missing, or stolen packages. 

Warranty & Complimentary Care
Chasing Mammoths offers complimentary cleanings and inspections for life. Manufacturing-related defects will be repaired at no charge. This warranty does not cover damage due to normal wear, accidents, misuse, or unauthorized repairs or alterations made by someone other than Chasing Mammoths. The customer is responsible for all shipping costs regarding the warranty and complimentary care, including adequate shipping insurance. Contact admin@chasingmammoths.com for inquiries.

Returns and Exchanges
All sales are final and signified complete through complete payment. Chasing Mammoths only offers returns or exchanges if the customer received the wrong order. The customer has 10 days from delivery date to file an inquiry. Please take photos of all items you received- shipping, packaging, item, invoice, and email to admin@chasingmammoths.com

If the customer receives the item as ordered but the item does not fit, the customer has two options: 1. The customer can have the item resized locally at their expense and forfeit their warranty. 2. Or, the customer can return the item to Chasing Mammoths with the shipping and adequate shipping insurance at their cost. Chasing Mammoths will resize or replace the item and send a payment link to the customer to cover additional charges, shipping, and adequate shipping insurance. Before purchasing, please see our FAQ regarding sizing or please reach out if you have any concerns.

Intellectual Property
All photos, designs, logos, text, and content on this site are the intellectual property of Chasing Mammoths and may not be reproduced, distributed, or published without prior written permission. Purchase of an item does not grant any license to duplicate any design.

User-generated Content
By submitting a review, you grant Chasing Mammoths permission to reproduce, display, share, publish any content or photos contained in your review.

Changes
We may update this policy at any time. All changes will be posted here. Revised policies take effect immediately unless otherwise stated.